Shipping policy
At ONEONE, we take care to ensure your order is packed and shipped with the same attention and intention that goes into everything we create.
Below you’ll find all the details about our shipping process.
📦 Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Please note that processing times may be slightly extended during launches, promotions, or public holidays.
🇳🇿 New Zealand Shipping
We offer shipping across New Zealand.
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Standard Shipping:
Estimated delivery within 2–5 business days after dispatch.
Shipping costs are calculated at checkout based on your location and order size.
🌏 International Shipping
We currently offer international shipping to selected countries.
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International Standard Shipping:
Estimated delivery within 7–14 business days after dispatch, depending on destination.
Please note:
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International delivery times may vary due to customs processing.
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Any customs duties, taxes, or import fees are the responsibility of the customer.
📍 Delivery Information
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Please ensure all shipping details are correct at checkout.
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ONEONE is not responsible for delays caused by courier services or customs.
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We are not responsible for orders lost or delayed due to incorrect or incomplete addresses.
If a parcel is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.
🔍 Tracking
Where available, tracking information will be provided once your order has shipped.
You can follow your parcel directly through the courier’s website.
❓ Questions or Issues
If you have any questions about your order or shipping, please contact us at:
hello@oneone.co.nz
(or the email you plan to use)
We’re always happy to help.